Terms of service

Using the store

By using Plox (plox.lk) you agree to these terms. You need to sign in to buy. Please keep your account to yourself.

Prices and payment

All prices are in Sri Lankan rupees (LKR) and can change at any time; you pay the price shown when you order.

You can pay from your wallet, which you top up by bank transfer or the other methods shown on the Wallet page. Bank transfers are added after we check the slip.

Wallet balance can only be used on this store. It stays in rupees.

Delivery

Most items are delivered instantly to My orders. Some are prepared by our team and can take longer; the order page shows the status.

If an item can't be delivered (for example it ran out of stock), its price is refunded to your wallet.

Warranty

Each product shows its warranty period. If an account stops working within that period, open My orders and press Warranty claim; we'll replace it or refund it to your wallet.

The warranty doesn't cover problems caused by changing the account's password, email or settings when told not to, sharing it, or breaking the service's own rules.

Refunds

Because digital products can't be returned, delivered items are not refunded unless they don't work and are covered by their warranty. Undelivered items are refunded to your wallet.

Fair use

Don't misuse the store: no fraud, chargebacks on delivered orders, or attempts to break the site. We may close accounts that do.

Changes

We may update these terms; the date at the top shows the latest version.

Contact

Help with an order: teamploxlk@gmail.com or our WhatsApp. Please include your order number.